SmallBizGenius Analysis
Get Curex is an online allergy treatment provider offering sublingual drops and telehealth services. Customers report significant improvements in allergy symptoms and appreciate the convenience of at-home treatment.
Category Breakdown
Scores based on analysis of 44 recent reviews
Effectiveness of Treatment
8.5/10Many reviewers report significant improvements in their allergy symptoms after using Curex drops. They mention being able to reduce or eliminate their reliance on traditional allergy medications and experiencing a better quality of life, especially during peak allergy seasons. For example, several reviewers note being able to be around their pets without experiencing severe allergic reactions.
25 reviews mention thisCustomer Service Experience
6.0/10Customer service experiences are mixed, with some reviewers praising the responsiveness and helpfulness of the Curex team, while others report difficulties in getting timely assistance and resolving issues. Some reviewers appreciate the ease of communicating with doctors via text, while others express frustration with delayed responses and unresolved billing inquiries.
15 reviews mention thisConvenience and Accessibility
8.0/10Reviewers frequently highlight the convenience of Curex's at-home treatment and telehealth services. They appreciate the ability to avoid frequent trips to the doctor's office for allergy shots and the ease of managing their treatment from home. The ability to communicate with doctors via text is also seen as a major advantage.
12 reviews mention thisBilling and Charges
4.0/10Several reviewers report issues with unexpected charges, billing discrepancies, and difficulties in obtaining refunds. Some customers claim they were billed for services they did not receive or had trouble canceling their subscriptions. These billing problems significantly detract from the overall customer experience.
10 reviews mention thisPros & Cons
What Customers Love
"I started noticing allergies to my dog who sheds a lot...Very happy with the results. they gave me allergy drops to help with what I was experiencing."
"The at-home treatment is so convenient compared to traditional shots, and it’s clearly working to build my long-term immunity."
"Great customer service from the moment I signed up. Someone personally explained how it all works and what my options are and helped me select a plan."
"And I love being able to reach a doctor by just texting them."
"Pretty simple sign up process. Spoke with Kara who set me up with a test and explained pricing."
Common Complaints
"Horrible said they would only be charging 4.99 to try the product not true have $150 and $174 charge plus the $59 3 times for on vial of the product and its horrible!!"
"I have been requesting a refund and cancelation and curex has not been responding to my emails nor do they have a human answer the phone."
"Then, I called, emailed and texted several times to only get GHOSTED. Never saw my refund either."
"I placed a order and never received it. The tracking said it was delivered but it wasn't and when I contacted the company they said it's nothing they can do and to check with logistics but they wouldn't give me who the courier was and won't give me a refund."
"I signed up for Curex about a year ago...I’ve followed my treatment for the year and my allergies worsened instead of improving."
Common Questions About Get Curex
Answers derived from customer review patterns
Is Get Curex legit and trustworthy?
Based on 44 reviews, Get Curex appears to be a legitimate company offering allergy treatment services. Many customers report positive experiences with the effectiveness of the allergy drops and the convenience of the telehealth consultations. However, a significant number of reviewers have reported issues with billing, shipping, and customer service responsiveness, suggesting that while the core service may be effective, the overall customer experience can be inconsistent. Potential users should carefully monitor their accounts and communications with the company.
Based on 44 reviewsDoes Get Curex have good customer service?
Customer service experiences with Get Curex are mixed. While some reviewers praise the responsiveness and helpfulness of the customer service team, others report difficulties in getting timely assistance and resolving issues. Some customers appreciate the ease of communicating with doctors via text, while others express frustration with delayed responses and unresolved billing inquiries. The lack of a direct phone line for customer support is a common complaint.
Based on 44 reviewsIs Get Curex worth it for small business owners?
For small business owners seeking a convenient and potentially effective allergy treatment solution, Get Curex may be worth considering. The at-home treatment and telehealth services can save time and travel costs compared to traditional allergy shots. However, it's important to be aware of the potential for billing issues and inconsistent customer service. Small business owners should carefully monitor their accounts and communications with the company to ensure a smooth experience.
Based on 44 reviewsWhat is the communication method with Get Curex doctors?
Communication with Get Curex doctors primarily occurs via text messaging. Many reviewers appreciate the convenience of this method, as it allows for quick and easy communication regarding their treatment and any concerns they may have. However, some reviewers have expressed concerns about the lack of face-to-face interaction and the potential for delayed responses.
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